Housing Disrepair

All landlords (private, Housing Association and Council) have a legal obligation to maintain the structure and exterior of their property to a reasonable standard of repair. If in the last 6 years (3 years for a personal injury) your landlord failed to carry out the repair, you might be entitled to compensation.

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Your landlord should prevent or repair the following :

Damp walls

Mould on walls

Damaged doors or windows

Heating and the supply of hot water

Cracks and other structural damage

Faulty construction work

Not protected deposits

In the case of apartment and flat disrepair the landlord is also responsible for repairing damage in common areas such as hallways and staircases.

Leaks. The chimney, if there is one, pipes, flues and the ventilation

Claim following things

As a tenant you can claim for the following:


For the caused inconvenienceand inability to use all of your home


Your damaged belongings


Any affect it might have had on you or other household members

You can claim a reduction or refund of rent if you haven’t been able to use part or all of your home because of the disrepair, even if your rent has been paid by housing benefit or universal credit.


For Example

Disrepair: plumbing leak into one room for 3 years continuously.

Rent: £500pcm

Value of rent for the whole period of the claim: £18 000

Compensation at 25%: £4500

Please remember that you  can’t take legal action for compensation unless you report the repair problem to your landlord during your tenancy. In order to start your claim we will need the following:

Letters or emails sent to and from your landlord about the issue

Photographs of the repair problem

A copy of medical records showing how your physical or mental health has been affected. The amount of damages you can claimdepends on how the repair problem affected your health and for how long.

Receipts for replacements of damaged or destroyed items. For example, clothing and bedding ruined by mould or furniture damaged by water leaks.

  • In order to prepare a stronger case, it is recommended to start a claim without any further delays.  Our experts will ensure that your interests are represented to the highest standard. On average, depending on the landlord and their available resources, a case  takes between 9 – 12 months from initial client conference to compensation payment being paid. We deal with cases without any delays in order to guarantee a stress free process for you.

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